1. Signature offers an ONSITE warranty on all the products as per warranty period.

2. Warranty will be applicable only if the products at all times have been used & maintained according to the terms of this warranty and have not been improperly or negligently handled and are not maintained in accordance to maintenance guidelines given. 

 

3. The foregoing warranty constitutes Signature’s sole warranty and Signature gives no warranty, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability and there are no warranties which extend to use of the Signature’s Products for the purposes beyond description and further Signature neither assumes nor makes nor authorizes any person to make representation that the product is of any particular quality or standard or is suitable for any particular purpose. 

 

4. Warranty period will start from the date of invoice & shall automatically terminate upon the expiry of the warranty period even if the product has not been installed or not in use after purchase. 

5. During the warranty period and under normal use, if the defect is due to defects in material or workmanship, the same will be repaired or replaced upon production of the purchase proof, without charges either for part or labor or both, the decision of the Signature official will be final for the fault that qualifies for a warranty. 

 

6. The original invoice must be preserved by the customer and produced whenever required. 

7. This warranty does not cover installation or any other labour charges associated with the job work or reinstallation of Signature products. 

 

8. Customer’s sole remedy for any defects in goods hereunder shall be limited to the repair or replacement at the Signature’s option within the warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of defects is given by the Customer to Signature in accordance with terms of this warranty certificate. 

 

9. This warranty does not extend to incidental or consequential damages, losses or expenses arising out of ignorance, negligence, willful damaging, damage in transit, mishandling, voltage fluctuations, electric faults, unauthorized alteration or repair, and accidents either due to faulty installation or otherwise. This warranty does not cover consequential damage/defects of any nature resulting from improper selection / improper installation and use of the product. 

 

10. Signature, at its discretion, may retain any part or product replaced during the warranty period. 

 

11. In the event of non-availability of components or parts due to any reason whatsoever neither Signature nor its Authorized Service provider nor the Dealer will be responsible or liable for any delay that may be caused to service/repair of the Product, no claims financial or otherwise will be entertained. A signature or its service provider will replace the defective product with an equivalent model. 

 

12. Warranty on Wellness Products against defect in material or workmanship is as follows: Signature will repair at no charge for parts only or, at its option, replace any product or part which proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. 

 

13. Damages to the product caused during shifting or transportation are not covered by this warranty unless such shifting or transportation is done by the Company itself subject to applicable conditions. 

 

14. Signature will not be liable for any damages whatsoever arising out of an inability to use its Signature Products. 

 

15. Signature will not be responsible for any incidental, consequential or any other damage or cost or expense, including but not limited to loss of profit or removal, transportation, handling or re-fixing costs and expenses & Signature liability under any circumstances is maximum to the purchase value of the product. 

 

16. Signature shall not be liable to Customer claiming the warranty under the terms of the condition of this Limited Warranty for damages caused due to the act of God or the public enemy, any accident, explosion, fire, storm, earthquake, electric storms, tornado, flood, casualty, lockout, strike, labour conditions, unavoidable accident, nuclear explosion, national calamity, or any other circumstance or event or by any enactment of the law, or by order of any legally constituted authority, or by any other similar cause which is beyond its reasonable control of the party. 

 

17. The above warranties are inclusive of all other warranties and no other warranty, whether written or oral, expressed or implied is applicable to the sale or the use of the said product. Signature Sanitary  Products Company Private Limited specifically disclaims any implied warranties or merchantability and fitness for purpose other than the intended purpose with regard to the said products. 

 

18. The company or it’s Authorized customer care agents / Authorized dealer agents certified by the company will repair or replace with new or functionally operative parts free of charge, any part or parts of the product when it is identified that the defect is solely attributable to manufacturing fault or workmanship and not caused due to improper installation or usage. Spares shall be charged according to the conditions of the warranty coverage listed. 

 

19. This warranty will continue to be in force for the terms specified above irrespective of what replacements may be provided under it and such replacements shall not attract any fresh period of warranty beyond the period specified above. 

 

20. It is entirely left to the Company’s discretion to effect repairs/replacements of parts or components of the sealed system at the site of installation or at the service stations of its branches or Authorized Customer Care Centre or at it works 

21. This warranty is valid only in Nepal. 

 

 

 

1. Any defect or damage occurring or being notified after the expiry of the Warranty Period. 

2. The problems arising from insufficient water pressure, water impurities or improper care and cleaning and voltage fluctuations. 

3. Any problem raised in the absence of in-line water filters. It is recommended to use water filters with faucets to avoid any damage to ceramic cartridges/internal parts. 

4. Use of cleaners containing abrasive cleansers, ammonia, bleach, hair dye, acids, waxes, alcohol, solvents, bath oil, bath salts or other products not recommended for Color/ Cooling and due to improper cleaning or cleaning with coarse cloth also for fading of any material due to sun or chemical exposure. 

5. Any repair or modification or alteration made on any product after delivery by anyone other than that has been authorized and approved by Signature. 

6. Damage to the glazed surface of the appliance caused by allowing cleaners to sit or soak on the product. 

7. Damage to the glazed surface of the appliance caused by the use of abrasive materials like bristle brushes or scouring pads. 

8. The warranty does not cover glass breakage or the coating on the glass. By its nature, all glass has the potential to shatter; 

9. Damage to the appliance caused by the use of incompatible or incorrectly installed external accessories